管理英语4测试-8-2

一、选择填空题（每题10分，共5题）

题目1

未回答

满分10.00

标记题目

题干

—____________________identify the problems that have been occurring?

—Well, as you know, the problems we had with Gary caused a lot of

friction among the team.

选择一项：

A. What would you

B. Will you

C. Are you able to

反馈

你的回答不正确

解析：本题考核“询问工作情况”的交际用语。选项A用的疑问词不对，正确的问句是“How would you”；选项B不适用于询问工作情况；选项C表达了第一说话人需要明确回答的意思，是此处较为理想的答案，所以答案是C。

题目2

未回答

满分10.00

标记题目

题干

— If you can't say what you've come to say at the meeting, what's the

point?

—____________________,but I think you might need to change your

approach somewhat.

选择一项：

A. I am not sure

B. I can see that

C. I know that

反馈

你的回答不正确

解析：本题考核“对他人观点表示赞同”的交际用语。此处需要用一句较短的话语来对第一说话人的观点进行评价，为下文进一步的说明做铺垫。第一个选项没有给出明确的观点，第三个选项虽然表明了说话人的观点但是不够礼貌，只有选项B对第一说话人的观点给予了明确和礼貌的评价，所以答案是B。

题目3

未回答

满分10.00

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题干

Creativity, especially __________ which takes place across departmental

boundaries, is likely to suffer hugely as team synergy slips.

选择一项：

A. that

B. those

C. /

反馈

你的回答不正确

译文：创造力，特别是那些需要跨部门完成的创造性活动，可能因团队协作能力下降而受到很大冲击。

解析：根据句意，此处需要补充一个指代前文creativity的代词，those为复数形式不匹配， 另外也不能缺省不用，因此正确答案应该是A。

题目4

未回答

满分10.00

标记题目

题干

He's left now, but productivity hasn't ______that much.

选择一项：

A. carried on

B. caught up

C. picked up

反馈

你的回答不正确

译文：他已经离开了，可是工作效率并没有太大好转。

解析：动词短语carry on意为“继续、开展”，catch up意为“赶上”，pick

up意为“好转、改善”，根据语境，答案应该是C。

题目5

未回答

满分10.00

标记题目

题干

Effective leaders distill complex thoughts and strategies into simple,

memorable terms __________ colleagues and customers can grasp and act

upon.

选择一项：

A. when

B. that

C. who

反馈

你的回答不正确

译文：善于交际的领导者能够把复杂的思想和策略提炼成简单易记的语句，便于同事和顾客领会执行。

解析：根据句意，此处的从句应为定语从句，修饰terms，因此需要关系代词that/which，所以答案是B。

题目6

未回答

满分50.00

标记题目

题干

二、完型填空（共50分）

操作提示：通过下拉选项框选择正确的词汇。

What We Have Here: A Failure to Communicate

It is the 回答

thing. There are more ways than ever to communicate with people, yet it

sometimes seems like it is more difficult to connect — and stay 回答

— with anyone.

Should you 回答

off an email? Tap out a text? Post a private message on Facebook? Write

on their Facebook wall? Skype, poke, ping or conjure them up on a

digital tin can phone?

And once you reach someone, you wonder: Is he paying attention?

How do you know? Even with the techno-ease of 回答

communication devices, conversations can still be troublesome.

Questions are asked and answered 回答

of order. Instructions and directions go half-read. Meetings are botched.

Feelings are hurt.

反馈

答案：1. weirdest 2. connected 3. shoot 4. countless 5. out

解析：

1. 这里考查的是填入形容词的原型、比较级还是最高级，此处因为有the需要用最高级，所以选weirdest。

2. 这里考查的是选择填入动词的恰当形式，根据语境stay后需要接一个表示动作已经完成的形容词，connecting意为连接正在进行，to connect意为连接还没有开始，用在这里都不符合句意，所以选connected。

3. 这里考查的是选择恰当的能和off搭配的动词，动词mail和give与宾语e-mail都不搭配，所以选shoot。

4. 这里考查的是选择恰当的形容词，uncountable意思是“不可数的”，countable意思是“可数的”，意思是“countless”数不清的，根据句意，应该选Countless。

5. 这里考查的是选择恰当的介词，out of order是固定用法，意为“杂乱无章”，所以选out。

一、选择填空题（每题10分，共5题）

题目1

未回答

满分10.00

标记题目

题干

—How can you explain the latest situation?

—____________________,I know it is all my fault.

选择一项：

A. Sorry

B. Excuse me

C. I'm afraid

反馈

你的回答不正确

解析：本题考核“表达歉意”的交际用语。根据答语的后半段可以看出答话人犯了较大的错误，Excuse me和I'm afraid都有对不起的意思，但程度较轻，并不适合用来对严重的错误表达歉意，所以答案是A。

题目2

未回答

满分10.00

标记题目

题干

— Will you go on a picnic with us tomorrow?

—____________________.

选择一项：

A. Yes, but I'll have English classes

B. Sorry, I have an appointment with Dr. Brown

C. I'm afraid I have no idea

反馈

你的回答不正确

解析：本题考核“委婉拒绝他人邀请”的交际用语。如果不能参加，就不能用“Yes”回应，对于别人的邀约，用“没想法，不清楚”回应也不恰当，应先表示遗憾，再说明原因，因此答案是C.

题目3

未回答

满分10.00

标记题目

题干

When the message finally reached the Command Center, it __________

“mutated” to become —“Send three and four-pence, we're going to

a dance.”

选择一项：

A. was

B. had

C. have

反馈

你的回答不正确

译文：当此条消息最终传到指挥中心的时候，却已“变”成了“送三、四便士来，我们要去跳舞”。

解析：根据语境，主句事件发生在从句时间之前，所以当从句使用过去时reached，主句应使用过去完成时had “mutated”，因此正确答案是B。

题目4

未回答

满分10.00

标记题目

题干

In today's environment, __________ people are often burned out, it's

important for employees to have a personal connection with you and the

work you believe in.

选择一项：

A. where

B. when

C. while

反馈

你的回答不正确

译文：在如今的工作环境下，人们常常筋疲力尽，让雇员们与你以及你所倚重的工作建立切身关系尤为重要。

解析：此处的从句为非限制性定语从句，修饰environment，根据句意，应使用关系副词where，正确答案是A。

题目5

未回答

满分10.00

标记题目

题干

Who was ______ the meeting？

选择一项：

A. chairing

B. leading

C. charging

反馈

你的回答不正确

译文：谁主持的会议？

解析：chair为多义词，除用作名词外还可用作及物动词，表示主持，lead不和meeting搭配，charge也不适用于该语境，因此答案是A。

题目6

未回答

满分50.00

标记题目

题干

二、阅读理解：根据文章内容，判断正误（共50分）。

Habits of Highly Effective Communicators

It's no secret that good leaders are also good communicators.

Indeed, communication and leadership are inextricably tied. How can

you galvanize, inspire or guide others if you don't communicate in a clear,

credible and authentic way? Here are 5 essential communication

practices of effective leaders:

1. Mind the say-do gap. Trust is the bedrock of effective leadership –

your behavior is your single greatest mode of communication, and it

must be congruent with what you say. If your actions don't align with

your words, you are storing up trouble for the future.

2. Make the complex simple. Effective leaders distill complex

thoughts and strategies into simple, memorable terms that colleagues

and customers can grasp and act upon. The most important thing is to

clarify what you want to say, look out for technical jargon and avoid

business speak, which add complexity. Say what you mean in as few

words as possible.

3. Find your own voice. Use language that's distinctly your own; let

your values come through in your communication. Correct use of

language and grammar are important, of course, but don't become

overly fixated on eloquence for eloquence's sake; concentrate on being

distinct and real. People want real, people respect real, people follow

real.

4. Be visible Visibility is about letting your key stakeholders get a feel

for who you are and what you care about. Don't hide behind a computer

and only interact with people electronically – see them face to face and

voice to voice, and interact with them in a real, substantial way. In today's

environment, where people are often burned out, it's important for

employees to have a personal connection with you and the work you

believe in. Show the people that work for you that you're engaged and

that you care about them and their work.

5. Listen with your eyes as well as your ears. Effective communication

is a two-way process, and good leaders know how to ask good questions,

and then listen with both their eyes and their ears. Because you are in a

position of authority, others may be reluctant to express their real

opinions to you directly. You won't always get direct feedback, so you

need to also be able to read between the lines and look for the

non-verbal cues.

操作提示：正确选T，错误选F。

1. Communication and leadership don't always go hand in hand.回答

2. The say-do gap happens when people misunderstand their leader's

intention.回答

3. Using technical jargon makes a leader convincing.回答

4. Communicating sincerely is always the best.回答

5. Observation is as important as communication when you want to

know what people really think.回答

反馈

答案：1. F 2. F 3. F 4. T 5. T

解析：

1. 这是一道理解题。此题信息对应文章第一段的前三句，关于沟通与领导力的关系阐述，读懂文章后可做出判断，即本题观点与文章不一致，所以选F。

2. 这是一道推断题。首先要认真阅读文章第二段中所描述的“说与做的分歧”的具体含义是什么，特别是最后一句“If your actions don't align with your

words, you are storing up trouble for the future”，可见题目中的“说与做的分歧”与文章中的并不一致，所以选F。

3. 这是一道细节题。此题信息对应文章第三段中关于如何化繁为简的阐述，读懂段落大意后即可做出判断，及题目观点与文章观点不一致，所以选F。

4. 这是一道推断题。这道题根据常理即可判断是正确的，同时也可在文章中找到对应的观点，即第四段中的 “People want real, people respect real,

people follow real”，所以选T。

5. 这是一道推断题。这道题根据常理即可判断是正确的，同时也可在文章中找到对应的观点，即最后一段中的“Listen with your eyes as well as your ears”，所以选T。

一、选择填空题（每题10分，共5题）

题目1

未回答

满分10.00

标记题目

题干

—How did your meeting go yesterday?

— ____________________actually, it was really frustrating.

选择一项：

A. Not so good

B. Very good

C. Nothing special

反馈

你的回答不正确

解析：本题考核“消极评价”的交际用语。根据句意，第二说话人要表达的是负面评价，Very good不合题意，Nothing special所蕴含的消极程度与后面的frustrating也不匹配，所以答案是A。

题目2

未回答

满分10.00

标记题目

题干

—____________________identify the problems that have been occurring?

—Well, as you know, the problems we had with Gary caused a lot of friction

among the team.

选择一项：

A. What would you

B. Will you

C. Are you able to

反馈

你的回答不正确

解析：本题考核“询问工作情况”的交际用语。选项A用的疑问词不对，正确的问句是“How would you”；选项B不适用于询问工作情况；选项C表达了第一说话人需要明确回答的意思，是此处较为理想的答案，所以答案是C。

题目3

未回答

满分10.00

标记题目

题干

I think the primary ______factor is there's been so much absence lately.

选择一项：

A. contributing

B. causing

C. affecting

反馈

你的回答不正确

译文：我认为最主要的原因是最近缺勤太多。

解析： contributing为形容词，由动词+ing构成，cause的形容词形式为causal，causing是cause的动名词形式，而非形容词，affecting不适用于此句，所以答案是A。

题目4

未回答

满分10.00

标记题目

题干

What you need to do is to keep things short and sweet, just the ______.

选择一项：

A. questions

B. topics

C. highlights

反馈

你的回答不正确

译文：你要做的就是发言尽量简短和讨人喜欢，只需要说重点。

解析：question意为“问题、议题”；topic意为“主题、话题”；highlight意为“重要的事情”。根据语境，答案应该是C。

题目5

未回答

满分10.00

标记题目

题干

Every time I tried to say something, he would ______ to something else.

选择一项：

A. move off

B. move on

C. move over

反馈

你的回答不正确

译文：每次我想发言的时候，他就改变了话题。

解析：动词短语move off“离开”，move on“结束某活动后改做其他的事”，move over“挪动”，根据语境，答案应该是B。

题目6

未回答

满分50.00

标记题目

题干

二、阅读理解：根据文章内容，完成选择题（共50分）。

Communication Failure

The meaning of “communication” goes a lot deeper than people often

think. Communication is about conceiving, sending, receiving, and

interpreting messages as well as confirming reception of these messages.

A failure at any point in this chain can result in ineffective

communication.

Ineffective communication can be disastrous. There is a famous story

of a British Army Commander who sent the message “Send reinforcements,

we're going to advance.” back to his Command Center, through a long chain

of subordinates. When the message finally reached the Command Center, it

had “mutated” to become -- “Send three and four-pence, we're going to

a dance.” The reinforcements never arrived.

You can demonstrate this same principle, albeit on a less dramatic

scale, by trying to play Chinese Whispers with more than 20 people. It

is highly unlikely the same message you started with will be the one you

end with.

In a business, there are three main types of communication failure.

Each has its own indicative signs.

•The first type is known as allocative failure. This occurs when a

firm is not gathering enough intelligence about its market or (most often),

the information is not reaching the right points. The firm will not be

allocating resources in step with the shifts in demand. If demand is rising

but the firm is suffering from allocative communication failure, then

stocks will fall and there will be understaffing. If the inverse happens,

there will be a surplus of stocks and overstaffing.

•The second type is executive failure, where communication to trigger

specific events/actions is either late, lacking or in error. The symptoms

of this are a general loss of direction in the company or departments,

a loss of co-ordination and an increase in complaints from customers as

things happen late or not at all.

•The final type is human failure. This occurs when the general culture

of a business or the relationships between particular individuals or

departments do not foster effective communication. This leads to

alienated staff, an increase in staff turnover, an increase in absenteeism

and general frustration among staff. Creativity, especially that which

takes place across departmental boundaries, is likely to suffer hugely

as team synergy slips.

操作提示：通过题目后的下拉选项框选择正确答案。

1. Confirming reception of the sent messages means 回答

.

A. the messages are sent to right receivers

B. the messages are correctly understood

C. the messages are correctly understood by right receivers

2. In the famous British Army Commander story, which step probably did

NOT go wrong in the communication chain?回答

A. Conceiving.

B. Sending.

C. Receiving.

3. What is Chinese whispers?回答

A. Who whispers in Chinese.

B. A game to pass message around in a whisper.

C. Chinese people who don't normally talk very loudly.

4. Allocative failure does NOT happen when 回答

.

A. the right information goes to the right place

B. a company gathers false information

C. the correct information is not received by the right department or

person

5. According to the passage, which of the following cases does NOT belong

to human failure?回答

A. Decreasing creativity across departments.

B. Inadequate communication between departments.

C. Increasing customer complaints.

反馈

答案：1. C 2. A 3. B 4. A 5. C

解析：

1.这是一道理解题。本题询问“对已发送信息进行接受确认指的是……”。此题信息对应文章第一段，需要读懂段落大意，同时结合常理做出选择，即“被对的接收者正确理解”，所以选择C。

2.这是一道理解题。本题询问“在那个著名的英国军队指挥官故事中，沟通链上的哪个环节可能没有出错”。此题信息对应文章第二段，需要读懂段落大意，同时分析判断该故事中信息的拟定、传递和接收三个沟通环节哪一个最不容易出错。根据故事情节，可大致判断“信息的拟定”环节没有出现错误，所以选择A。

3.这是一道理解题。本题询问“什么是传话游戏”，对已经做过这个游戏的人来说凭经验就可以做出选择，对于不熟悉该游戏的人，需要完整阅读文章第三段即可做出判断，即选项B为正确解释。

4.这是一道细节题。本题询问“分配错误在什么情况下不会发生”，需仔细阅读文章第五段关于分配错误如何产生的说明，特别是第二句关于此类错误的详细定义，然后推断出在什么情况下可以避免发生此类错误，正确选项为A。

5.这是一道理解题。本题询问“根据短文判断下列哪个事例不属于人为错误”，需仔细阅读文章最后一段关于人为错误如何产生的说明，理解后即可将“增长的客户投诉”排除在人为错误之外，因此正确选项为C。

一、选择填空题（每题10分，共5题）

题目1

未回答

满分10.00

标记题目

题干

— If you can't say what you've come to say at the meeting, what's the

point?

—____________________,but I think you might need to change your approach

somewhat.

选择一项：

A. I am not sure

B. I can see that

C. I know that

反馈

你的回答不正确

解析：本题考核“对他人观点表示赞同”的交际用语。此处需要用一句较短的话语来对第一说话人的观点进行评价，为下文进一步的说明做铺垫。第一个选项没有给出明确的观点，第三个选项虽然表明了说话人的观点但是不够礼貌，只有选项B对第一说话人的观点给予了明确和礼貌的评价，所以答案是B。

题目2

未回答

满分10.00

标记题目

题干

—How did your meeting go yesterday?

— ____________________actually, it was really frustrating.

选择一项：

A. Not so good

B. Very good

C. Nothing special

反馈

你的回答不正确

解析：本题考核“消极评价”的交际用语。根据句意，第二说话人要表达的是负面评价，Very good不合题意，Nothing special所蕴含的消极程度与后面的frustrating也不匹配，所以答案是A。

题目3

未回答

满分10.00

标记题目

题干

If demand is rising but the firm __________ from communication failure,

then stocks will fall and there will be understaffing.

选择一项：

A. has been suffering

B. is going to suffer

C. is suffering

反馈

你的回答不正确

译文：如果需求持续增加而公司遭遇沟通失误，那么库存将下降并且出现人手不足的情况。

解析：此处使用现在进行时用来表示变化、趋势和发展，是表示一种可能性，而并非实际发生的或计划发生的事情，因此正确答案是C。

题目4

未回答

满分10.00

标记题目

题干

Who was ______ the meeting？

选择一项：

A. chairing

B. leading

C. charging

反馈

你的回答不正确

译文：谁主持的会议？

解析：chair为多义词，除用作名词外还可用作及物动词，表示主持，lead不和meeting搭配，charge也不适用于该语境，因此答案是A。

题目5

未回答

满分10.00

标记题目

题干

Effective leaders distill complex thoughts and strategies into simple,

memorable terms __________ colleagues and customers can grasp and act

upon.

选择一项：

A. when

B. that

C. who

反馈

你的回答不正确

译文：善于交际的领导者能够把复杂的思想和策略提炼成简单易记的语句，便于同事和顾客领会执行。

解析：根据句意，此处的从句应为定语从句，修饰terms，因此需要关系代词that/which，所以答案是B。

题目6

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满分50.00

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题干

二、完型填空（共50分）

操作提示：通过下拉选项框选择正确的词汇。

What We Have Here: A Failure to Communicate

It is the 回答

thing. There are more ways than ever to communicate with people, yet

it sometimes seems like it is more difficult to connect — and stay 回答

— with anyone.

Should you 回答

off an email? Tap out a text? Post a private message on Facebook? Write

on their Facebook wall? Skype, poke, ping or conjure them up on a digital

tin can phone?

And once you reach someone, you wonder: Is he paying attention? How

do you know? Even with the techno-ease of 回答

communication devices, conversations can still be troublesome.

Questions are asked and answered 回答

of order. Instructions and directions go half-read. Meetings are

botched. Feelings are hurt.

反馈

答案：1. weirdest 2. connected 3. shoot 4. countless 5. out

解析：

1. 这里考查的是填入形容词的原型、比较级还是最高级，此处因为有the需要用最高级，所以选weirdest。

2. 这里考查的是选择填入动词的恰当形式，根据语境stay后需要接一个表示动作已经完成的形容词，connecting意为连接正在进行，to connect意为连接还没有开始，用在这里都不符合句意，所以选connected。

3. 这里考查的是选择恰当的能和off搭配的动词，动词mail和give与宾语e-mail都不搭配，所以选shoot。

4. 这里考查的是选择恰当的形容词，uncountable意思是“不可数的”，countable意思是“可数的”，意思是“countless”数不清的，根据句意，应该选Countless。

5. 这里考查的是选择恰当的介词，out of order是固定用法，意为“杂乱无章”，所以选out。

一、选择填空题（每题10分，共5题）

题目1

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满分10.00

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题干

— Will you go on a picnic with us tomorrow?

—____________________.

选择一项：

A. Yes, but I'll have English classes

B. Sorry, I have an appointment with Dr. Brown

C. I'm afraid I have no idea

反馈

你的回答不正确

解析：本题考核“委婉拒绝他人邀请”的交际用语。如果不能参加，就不能用“Yes”回应，对于别人的邀约，用“没想法，不清楚”回应也不恰当，应先表示遗憾，再说明原因，因此答案是C.

题目2

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满分10.00

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题干

—How can you explain the latest situation?

—____________________,I know it is all my fault.

选择一项：

A. Sorry

B. Excuse me

C. I'm afraid

反馈

你的回答不正确

解析：本题考核“表达歉意”的交际用语。根据答语的后半段可以看出答话人犯了较大的错误，Excuse me和I'm afraid都有对不起的意思，但程度较轻，并不适合用来对严重的错误表达歉意，所以答案是A。

题目3

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满分10.00

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题干

In today's environment, __________ people are often burned out, it's

important for employees to have a personal connection with you and the

work you believe in.

选择一项：

A. where

B. when

C. while

反馈

你的回答不正确

译文：在如今的工作环境下，人们常常筋疲力尽，让雇员们与你以及你所倚重的工作建立切身关系尤为重要。

解析：此处的从句为非限制性定语从句，修饰environment，根据句意，应使用关系副词where，正确答案是A。

题目4

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满分10.00

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题干

Creativity, especially __________ which takes place across departmental

boundaries, is likely to suffer hugely as team synergy slips.

选择一项：

A. that

B. those

C. /

反馈

你的回答不正确

译文：创造力，特别是那些需要跨部门完成的创造性活动，可能因团队协作能力下降而受到很大冲击。

解析：根据句意，此处需要补充一个指代前文creativity的代词，those为复数形式不匹配， 另外也不能缺省不用，因此正确答案应该是A。

题目5

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满分10.00

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题干

Every time I tried to say something, he would ______ to something else.

选择一项：

A. move off

B. move on

C. move over

反馈

你的回答不正确

译文：每次我想发言的时候，他就改变了话题。

解析：动词短语move off“离开”，move on“结束某活动后改做其他的事”，move over“挪动”，根据语境，答案应该是B。

题目6

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满分50.00

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题干

二、阅读理解：根据文章内容，完成选择题（共50分）。

Communication Failure

The meaning of “communication” goes a lot deeper than people often

think. Communication is about conceiving, sending, receiving, and

interpreting messages as well as confirming reception of these messages.

A failure at any point in this chain can result in ineffective

communication.

Ineffective communication can be disastrous. There is a famous story

of a British Army Commander who sent the message “Send reinforcements,

we're going to advance.” back to his Command Center, through a long chain

of subordinates. When the message finally reached the Command Center, it

had “mutated” to become -- “Send three and four-pence, we're going to

a dance.” The reinforcements never arrived.

You can demonstrate this same principle, albeit on a less dramatic

scale, by trying to play Chinese Whispers with more than 20 people. It

is highly unlikely the same message you started with will be the one you

end with.

In a business, there are three main types of communication failure.

Each has its own indicative signs.

•The first type is known as allocative failure. This occurs when a

firm is not gathering enough intelligence about its market or (most often),

the information is not reaching the right points. The firm will not be

allocating resources in step with the shifts in demand. If demand is rising

but the firm is suffering from allocative communication failure, then

stocks will fall and there will be understaffing. If the inverse happens,

there will be a surplus of stocks and overstaffing.

•The second type is executive failure, where communication to trigger

specific events/actions is either late, lacking or in error. The symptoms

of this are a general loss of direction in the company or departments,

a loss of co-ordination and an increase in complaints from customers as

things happen late or not at all.

•The final type is human failure. This occurs when the general culture

of a business or the relationships between particular individuals or

departments do not foster effective communication. This leads to

alienated staff, an increase in staff turnover, an increase in absenteeism

and general frustration among staff. Creativity, especially that which

takes place across departmental boundaries, is likely to suffer hugely

as team synergy slips.

操作提示：通过题目后的下拉选项框选择正确答案。

1. Confirming reception of the sent messages means 回答

.

A. the messages are sent to right receivers

B. the messages are correctly understood

C. the messages are correctly understood by right receivers

2. In the famous British Army Commander story, which step probably did

NOT go wrong in the communication chain?回答

A. Conceiving.

B. Sending.

C. Receiving.

3. What is Chinese whispers?回答

A. Who whispers in Chinese.

B. A game to pass message around in a whisper.

C. Chinese people who don't normally talk very loudly.

4. Allocative failure does NOT happen when 回答

.

A. the right information goes to the right place

B. a company gathers false information

C. the correct information is not received by the right department or

person

5. According to the passage, which of the following cases does NOT belong

to human failure?回答

A. Decreasing creativity across departments.

B. Inadequate communication between departments.

C. Increasing customer complaints.

反馈

答案：1. C 2. A 3. B 4. A 5. C

解析：

1.这是一道理解题。本题询问“对已发送信息进行接受确认指的是……”。此题信息对应文章第一段，需要读懂段落大意，同时结合常理做出选择，即“被对的接收者正确理解”，所以选择C。

2.这是一道理解题。本题询问“在那个著名的英国军队指挥官故事中，沟通链上的哪个环节可能没有出错”。此题信息对应文章第二段，需要读懂段落大意，同时分析判断该故事中信息的拟定、传递和接收三个沟通环节哪一个最不容易出错。根据故事情节，可大致判断“信息的拟定”环节没有出现错误，所以选择A。

3.这是一道理解题。本题询问“什么是传话游戏”，对已经做过这个游戏的人来说凭经验就可以做出选择，对于不熟悉该游戏的人，需要完整阅读文章第三段即可做出判断，即选项B为正确解释。

4.这是一道细节题。本题询问“分配错误在什么情况下不会发生”，需仔细阅读文章第五段关于分配错误如何产生的说明，特别是第二句关于此类错误的详细定义，然后推断出在什么情况下可以避免发生此类错误，正确选项为A。

5.这是一道理解题。本题询问“根据短文判断下列哪个事例不属于人为错误”，需仔细阅读文章最后一段关于人为错误如何产生的说明，理解后即可将“增长的客户投诉”排除在人为错误之外，因此正确选项为C。