酒店英语教案1-4单元

赤峰职业技术学院教案纸

章节及课题

Unit 1, Advance Resrevation—1st

日期与时数

Aug 30th,2011 two p

目的要求

1. To learn different types of room in hotel

2. To know how should we say when having a

reservation

3. To conclue some listening useful skills when having

listening comprehesion

重点与难点

1. Different types of room in hotel and different kinds of

教学方法

课的类型

教具

教学过程

教学内容及师生活动过程

时间分配

组织教学

2’

新课讲解

80’

price

2. In dialogue one and two, some blanks are difficult,just

equipped, guaranteece, expeiration,room availability.

Talking and listening

Comprehensive class

Computer and text book

方法与手段

宣布上课,统计出勤并记录.

1. Introduction

记入教学日志

板书

Have a brief dialogue practice with Ss to learn

内容

their English basics.

2. New knowledge in text.

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赤峰职业技术学院教案纸

Part one, preparatory work

Match the word or words with the relervant

picture.

Lobby—B, traveler’s check—F

Twin room—A, suite—D

Credit card—E, triple room—C

Part two, lisening in

Listening dialogue one and two three times

respectively.

pay attention to the 3rd, 4th&5th blank in

dialogue one & the 1st blank in dialogue two .

Teach Ss to guess the words spell according to

the pronuciation.

Tell Ss to recite some phrases.

Book a room,

just a moment,

special needs,

what’s the room rate?

Be expected to do sth

3. Different room types in hotel

Single room, double room, twin room, triple

room, outside room, connectin room, adjoining

2

赤峰职业技术学院教案纸

room, suite ( executive room, deluxe room,

presidential room)

4. what’s the rate?

Daily rate, special rate

Group rate

本节小结

3’

复习巩固

3’

布置作业

2’

课后评注:

章节及课题

Unit 1, Advance Resrevation—2nd

日期与时数

Sep 1st, 2011 two periods

目的要求

Listening comprehesion is a little difficult for the students

in this class. So I should be careful when teaching them.

Maybe ,they should pay more attenion to the words

learning.

Learin room types and different prices on P 6

Preview useful expression on P3

1、 To learn some useful expressions for Advance

Reservation &operator service

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赤峰职业技术学院教案纸

重点与难点

教学方法

课的类型

教具

教学过程

教学内容及师生活动过程

时间分配

组织教学

2’

课前复习

5’

新课讲解

75’

2、 Reading dialogue one & two in speaking out

3. To put the following into English

1. learn use of different phrases

2. make-up a dialogue on P7 according to the

speaking out.

Talking and listening

Comprehensive class

Computer and text book

方法与手段

宣布上课,统计出勤并记录.

课前提问

Different room types in hotel

记入教学日志

Part one:useful expression for advance

板书

reservation and operator service

1. may I help you?

2. there is no charge for…

3. make an international call

4. be listed in…

5. take a message

6. what kind of room would you like ?

4

内容

赤峰职业技术学院教案纸

7. just a moment, let me check if there’s room

available.

8. unfortunately, we’ve booked solid, but I

could contact other hotels for you.

9. have a cancellation

10. we will need an advance deposit of $200.

11. who’s the reservation for?

12. what’s your occupation?

13. what’s your address in your native

country,please?

14. how long do you plan to stay?

Part two: speaking out

Dialogue one: fully booked

Dialogue two: revising the reservation.

Part three: make-up a dialogue on P7

本节小结

3’

复习巩固

3’

布置作业

2’

5

This class, we have learned some useful expression for

advance reservation and operator service. Ss should read

them fluently, and try to use them when you need.

Useful expression for advance reservation and operator

service.

Finish the exercise on P7

赤峰职业技术学院教案纸

课后评注:

章节及课题 Unit one： advance resrevation—3rd

日期与时数

Sep 6th, 2011 two periods

目的要求

1. to require Ss to express themselves freely and rightly

when they work at the hotel.

2. to learn advance reservationnist’s job responsibility.

3. to know how to fill in a reservation enquiry card

重点与难点

In order to make Ss express themselves freely and rightly,

教学方法

课的类型

教具

教学过程

教学内容及师生活动过程

时间分配

组织教学

2’

复习旧课

15’

teacher should try every means to catch their eyes in class,

it’s a chanllage to both Ss and teacher.

Talking and practicing

Revision class

Computer and text book

方法与手段

宣布上课,统计出勤并记录.

1. different types of room

2. different prices

记入教学日志

（本节课是复习课，6

赤峰职业技术学院教案纸

新课讲解

65’

3. 总经理

4. 信用卡截止的有效期

5. 给…接通电话

所以复习旧知识的内容、比重6. some useful expression for advance

占的略大reservation.

一些）

1. give Ss ten minutes to finish E1 and E2

on P 7.

2. check E1

offslacklow season—淡季

peak-seasonon season--旺季

booking record--预定记录

guaranteed reservation--有保证预订

no –show--预订客未到

check-out time--退房时间

walk –in guest--未预约的过路客

shoulder season --平季

average room rate--平均房价

VIP--贵宾

3. check E2

ask Ss to read this short passage and

understand the main idea of it.

The advance reservationist belongs to the

板书内容

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赤峰职业技术学院教案纸

front office department. She works at the There

front desk by the lobby. Her job some

responsibility includes answeing questions unfamiliar

concerning reaervations, booking and words

assigning rooms for guests who request this

rooms in the hotel. She also takes passage.

reservations, cancellations and revisons and When Ss

in

are

writes and sends ou the hotel’s letters of read it, they

confirmation. When a reservationist should turn

receives a reservation request she first check the

the hotel’s booking situation and sees if the dictionary

hotel has any vacancy during the specified for help to

period. If the hotel is able to accept the understand

booking the reservationist would fill out a the

reservation form and record the information idea.

in a reservation diary.

4. pay attention to de details to fill in a

reservation enquiry card.

本节小结

3’

复习巩固

3’

main

Deal with Exercises in unit one

Learn all the impointant points in unit one and try to sue

them

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赤峰职业技术学院教案纸

布置作业

2’

Make –up a dialogue with your partner

Situation:Ellen wang made a reservation for a single room

from june 18 to june 21. she would like to revise the

reservation. The receptionist will answer the phone call

and accept the revsion.

课后评注:

本单元学习结束，同学们的英文基础很薄弱，另外，同学们学习英文的兴趣也不高。上课，似乎就是在应付差事。总体而言，状态不好。

章节及课题

Unit two checking in—1st

日期与时数

Sep 8th ,2011 two periods

目的要求

1. to finish the prepartory work on P9

2. to listen to two dialogues about check-in

3. learn some words and expreesions about check-in

重点与难点

1. to master some words and expressions about check-in,

教学方法

课的类型

教具

especially,register, recofirm, delegation, departure, pay

in cash, pay by credict card, check-out time, morning

call, laundry service, arrival list

talking and listening

comprehensive class

computer and text book

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赤峰职业技术学院教案纸

教学过程

教学内容及师生活动过程

时间分配

组织教学

2’

旧课复习

10’

新课讲解

70’

宣布上课,统计出勤并记录.

Ask Ss to answer my question

1. what should we greet your guest when

they make a call?

2. as a reservatinist, what should you do first

if a guest give you a call to have a

reservation?

3. generally speaking, what

necessary

段

记入教学日志

方法与手information you should get from your

customers?

1. Match the word or words with the

板书内容

relervant pcture.

Passport—C, ID card—D, operator—E

Bellboy—A, key card—B, receptionists--F

2. listening in

dialogue one: 1). registration, 2). private,

3). on holiday, 4). in cash, 5). departure

注意这个对话中的句子：如

Where will you be going next?

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赤峰职业技术学院教案纸

Are you going to pay in cash or by credit

card?

Can I reconfirm your departure date?

Dialogue two: 1). Delegation 2). Sandard

rooms 3). Check-out time 4). Breakfast

coupons 5). Front desk

需要注意的句子：

Is there any change in the number of your

group?

We’ll arrange a morning call at 6:20 a.m?

Will there beanything else?

If there is any change, please notify the front

desk.

I hope you will have a nice stay with us.

本节小结

3’

复习巩固

3’

布置作业

2’

课后评注:

11

本节课学习了有关check-in的两个听力对话

课下需要大家复习有关的词汇

预习后面的useful expression & speaking out

赤峰职业技术学院教案纸

章节及课题

Unit two :checking-in 2nd

日期与时数

Sep 13th,2011 two periods

目的要求

1. Grasp the terms and useful phrases in checking-in

sentence patterns in working situations

situational dialogues fluently

重点与难点

the terms and useful phrases in checking-in

教学方法

课的类型

教具

教学过程

教学内容及师生活动过程

时间分配

组织教学

2’

旧课复习

10’

新课讲解

70’

宣布上课,统计出勤并记录.

手段

记入教学日志

talking and practicing

comprehensive class

computer and text book

方法与1. 提问上节课中听力对话里涉及到的句子

及表达方式

1. 15页的词及词组pay in cash, pay by credit 板书

card, departure date, group visa, check-out

内容

time, morning call, breakfast coupon,

international direct dialing, laundry service

2. speaking out

dialogue one:showing the guest to his room

may I put your suitcase here?

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赤峰职业技术学院教案纸

Shall I open the curtains for you?

Can I take an international call with this

telephone?

You need to ask the operator to activate the

service first.

Can you turn up the heating?

Is there anything else that I can do for you?

Dialogue two: changing the room

Sorry to interrupt you.

But it’s hard to fix it at once

We would you like to change another room, a

deluxe single room on the same floor of this

one.i have no choice.

We’re sorry to cause you some trouble. We will

charge you the original price.

What time is the most convenient for you to

change your room?

Please hand the old key back to him.

3. make-up a dialogue on P15 with your

partner. Try to use the expressions we have

learned just now.

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赤峰职业技术学院教案纸

本节小结

3’

复习巩固

3’

布置作业

2’

课后评注:

章节及课题

Unit two :checking-in 3rd

日期与时数

Sep 15th, 2011 two periods

目的要求

To require Ss to express themselves freely and rightly

when they work at the hotel.

This class we have learned a lot of phrases and

expressions abou checking-in. every Ss should try to learn

and use them.

提问的形式做出

Finish the exercises on p 15.16.17

重点与难点

In order to make Ss express themselves freely and rightly,

教学方法

课的类型

教具

教学过程

教学内容及师生活动过程

时间分配

teacher should try every means to catch their eyes in class,

it’s a chanllage to both Ss and teacher.

Talking and practicing

Revision class

Computer and text book

方法与手段

14

赤峰职业技术学院教案纸

组织教学

2’

旧课复习

20’

新课讲解

60’

宣布上课,统计出勤并记录.

1. phrases and expressions

pay in cash

pay by credit card

departure date

group visa

check-out time

morning call

breakfast coupon

international direct dialing

laundry service

2. discussion

记入教学日志

（本节课是复习课，所以复习旧知识的内容、比重占的略大一些）

How should we tell the guest we can help

them.

What should we say, if we feel very sorry

beacause your hotel have no room.

When our guesthave some question, what we

do first?

1. make-up a dialogue according to the

板书

following situation

内容

the bell boy help send the luggage for the

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赤峰职业技术学院教案纸

guestand explains the hotel services.

2. put the following intoenglish on P15

1)、我们要办理登记手续。

2）、您预定了房间吗？

3）、请填写住宿登记表。

4）、如果您准备好了，行李员将带您去您的房间

5）、我把您的行李放在这里好吗？

3. exercise on P16.

Pay attention to de different departments in

hotel in English.

4. practical writing

fill in the form according to de following

dialogue. In this kind of exercise, we should

learn to pick up ditails needed quickly.

本节小结

3’

复习巩固

3’

布置作业

In this class, I ask Ss to make up some dialogue with their

partner. And every student have a chance to give us a

proformance. Thus in this way can student try their best to

organize their language and take pari in class actively.

Reviwe the useful expressions and phrases in unit one and

two.

Preview unit 3

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赤峰职业技术学院教案纸

2’

课后评注:

本单元的学习结束，同学们较开学时相比，有了很大的提高，尤其是英语语感。读句子时，知道了该在哪里断句、停顿。另外，同学们学习这门课程的兴趣也有所提高。

章节及课题 Unit three：concierge service—1st

日期与时数

Sep 20th, 2011 two periods

目的要求

1. The aim of the class is to equip students with the ability

to work as a bellman in a hotel.

2. The requests for the students are to listening the useful

expressions of of Concierge Service carefully

重点与难点

1. The focuses of teaching are to master the basic

教学方法

课的类型

教具

教学过程

教学内容及师生活动过程

时间分配

procedures concierge service

2. The difficulties of learning are to get through the main

services of a bellman

Interactive teaching method, directing and eliciting

teaching method

Comprehensive class

Classroom teaching, multi-media teaching

方法与手段

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赤峰职业技术学院教案纸

组织教学

2’

新课讲解

80’

宣布上课,统计出勤并记录.

Warm-up Questions

1. What should you do as a bellman ?

Part I Culture Background

Part II prepartory work

Part III listening in

Listen and write down the sentences

Listen to the tape and fill in the blank when

necessary.

PartIV Useful Expressions

Questions & Responses

本节小结

3’

布置作业

5’

Put the sample conversations of listening in in the

students’ mind and mimic the English conversation of

Concierge Service

recite three conversations

课后评注:

18

记入教学日志

板书

内容

赤峰职业技术学院教案纸

章节及课题 Unit three：concierge service—2nd

t

日期与时数

Sep 22nd , 2011 two periods

目的要求

1. The aim of the class is to get through the related

information of airport pick-up servic

2. The requests for the students are to practice the useful

expressions of concierge service

重点与难点

1. The focuses of teaching are to master key sentences of

教学方法

课的类型

教具

教学过程

教学内容及师生活动过程

时间分配

组织教学

2’

新课讲解

80’

宣布上课,统计出勤并记录.

Speaking out

Part one: read the two dialogues

in our book and try to recite them

in class. In class, every two

19

Concierge Service

2. difficulties of learning are to make use of room

reservation conversations.

Interactive teaching method, directing and eliciting

teaching method

Comprehensive class

Classroom teaching, multi-media teaching

方法与手段

记入教学日志

板书内容

赤峰职业技术学院教案纸

students are divided into a group.

In 30 minutes, I will check

whether you have recited them.

Part two: make up a dialogue

onP24.

本节小结

3’

布置作业

5

Make further understanding conversations of Concierge

Service

Recite the two dialogues if you haven’t finished in class.

Finish exercises on P24.25

课后评注:

章节及课题

Unit Three:consierge service—3rd

日期与时数

Sep 27th 2011, two periods

目的要求

1. require Ss to express themselves freely and rightly

when they work at the hotel.

重点与难点

In order to make Ss express themselves freely and rightly,

教学方法

课的类型

教具

teacher should try every means to catch their eyes in class,

it’s a chanllage to both Ss and teacher.

Talking and practicing

Revision class

Computer and text book

20

赤峰职业技术学院教案纸

教学过程

教学内容及师生活动过程

时间分配

组织教学

2’

旧课复习

20’

新课讲解

60

宣布上课,统计出勤并记录.

1. admission

2. lobby assistant manager

3. lobby bar

4. pick up

5. limousine service

6. historical interest

7. admission fee

8. the four best-known suzhou gardens

9. spice Girl restaurant

段

记入教学日志

（本节课是复习课，所以复习旧知识的内容、比重占的略大一些）

方法与手part one: put the following into english on

板书内容

P23.

1. 先生要我为您安排出租车吗？出租车十分钟后就到。

2. 您打算坐哪条航线？

3. 有一趟晚上8点的航班，晚上10；45分到达上海。您觉得怎么样？

4. 饭店有水疗健身房和健身馆。

5. 这是旅途的时间安排表。

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赤峰职业技术学院教案纸

Part two：underline concierge’s job

responsibility.

The concierge is a very important position to

hotel guests. A concierge member has his or

her own separate desk in the lobby or on the

floors. The concierge often helps guests with

dining reservations. Guests may ask the

concierge to book flight tickets and tickets to

the hottest shows in the city. It’s usually the

duty of the concierge to arrange the hire of a

car or minibus for guests. And at all times the

concierge is ready to give information to

guests concerning hotel services and local

activities.

Part three: practical writing on P25

Part four: role-playing

Li wen, the concierge from the holiday inn, is

at the Beijing international Airport to meet

from the OK Trading Company. Li

wen helps with his luggage and

takes him to the hotel by shuttle bus.

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赤峰职业技术学院教案纸

本节小结

3’

复习巩固

3’

布置作业

2’

Deal with Exercises in unit three.

Learn all the impointant points in unit one and try to sue

them

Make –up a dialogue with your partner. One is a concierge

and the other is a guest.

课后评注:

本单元的学习总体比较好，但是因为马上就来到国庆假期，同学们的状态有点散。上课容易走神，而且有几位同学已经请假离开学校，这严重影响了其他同学的上课积极性。

章节及课题 Unit four：checking out—1st

日期与时数

Sep 29th, 2011 two priods

目的要求

the terms and useful phrases in checking out.

2. Use sentence patterns skillfully in working situations.

3 Making situational dialogues fluently.

4. Grasp the procedure of checking-out.

重点与难点

1. Sentence patterns in paying the bill and checking out.

2. Practice the sample dialogues and make situational

dialogues.

3. To read the conversations fluently

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赤峰职业技术学院教案纸

教学方法

课的类型

教具

教学过程

时间分配 教学内容及师生活动过程

4. To make situational dialogues with the sentence

patterns

interaction teaching methods, situation teaching methods

comprehensive class

computer and text book

方法与手段

组织教学

2’

新课讲解

80’

宣布上课,统计出勤并记录.

Step I: Lead-in.

记入教学日志

1. The teacher would invite some students to

talk about the basic procedures of checking out.

板书2. In the end, the teacher would summarize the

内容

students’ answers so as to give them a clearer

and better understanding of the basic knowledge

of reception.

 Paying by credit card

Credit cards accepted in China

Credit card code

Procedure

 Checking out

24

赤峰职业技术学院教案纸

Settling the bill

Payment

Step II learn the new words and sentence

patterns.

1. The teacher would ask the student to read the

new words and the following sentence patterns

in Part 2 in the textbook. The teacher would

explain the difficult points to the students if there

is any.

1) I’d like to have my bill, please.

2) Have you used any hotel services since

breakfast?

3) Here is your bill, sir. Please check it.

4) Would you please go the cashier desk to pay

your bill?

5) How do you wish to settle your account, sir?

In cash or by credit car?

6) Did you take anything from the mini-bar this

morning?

7) May I have your name and your room

number?

8) This is for three dinners and four lunches in

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赤峰职业技术学院教案纸

our restaurant that you signed for.

9) This is your laundry charge.

10) May I check the details for you, please?

11) Just a moment, please. The cashier will have

your bill ready in a moment.

12) What’s your method of payment, sir?

13) I’m sorry, you have to settle your bill then

check out.

14) We accept the following credit cards.

15) I’m sorry, we don’t accept personal cheques.

It is the policy of our hotel.

16) Would you like to check and see if the

amount is correct?

17) Here is the money you overpaid.

18) Just a moment, please. I’ll write out a receipt

for you.

19) The total amount you own the hotel is down

at the bottom.

20) Would you like to settle the differences in

cash?

21) Our check-out time is at noon but you used

the room until6: I’m afraid that for late

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赤峰职业技术学院教案纸

check-outs we charge an extra 10% of the room

rate.

22) This is your change and your receipt.

23) Be sure not to leave anything behind.

24) We hope you enjoyed your stay with us and

will visit us again.

25) I hope you will have a pleasant trip home.

2. The students are given five minutes to read the

words and sentences by themselves and inquire

the teacher or other students if meeting any

difficulty in pronouncing or understanding.

3. The teacher would ask the students to read the

words and sentences by volunteering or picking

their numbers at random.

本节小结

3’

复习巩固

3’

布置作业

2’

课后评注:

27

本节主要讲了与checking-out相关的一些词、词组及句子结构。同学们应注意运用、

注意复习本学期学习过的所有内容，边学边吸收、运用。

复习本单元所讲的内容，为下节课听写做好准备。

赤峰职业技术学院教案纸

章节及课题 Unit four：checking out—2nd

日期与时数

Oct 11th, 2011 two priods

目的要求

the terms and useful phrases in checking out.

2. Use sentence patterns skillfully in working situations.

3 Making situational dialogues fluently.

4. Grasp the procedure of checking-out.

重点与难点

1. Sentence patterns in paying the bill and checking out.

教学方法

课的类型

教具

教学过程

教学内容及师生活动过程

时间分配

组织教学

2’

新课讲解

80’

2. Practice the sample dialogues and make situational

dialogues.

3. To read the conversations fluently

4. To make situational dialogues with the sentence

patterns

interaction teaching methods, situation teaching methods

comprehensive class

computer and text book

方法与手段

宣布上课,统计出勤并记录.

记入教学日志

Step I: Practice the sample dialogues in the

textbook.

板书28

赤峰职业技术学院教案纸

1. Ask the students to read aloud the dialogues

内容

in pairs. (First volunteer, and then call the

students’ numbers)

2. Do some explanations if necessary and then

let the students practice the difficult sentences

after the teacher.

3. Act out the dialogues in front of classes in

pairs. (First volunteer, and then call the

students’ numbers)

Step II Role play.

1. First, the teacher would require the students

to make dialogues according to the following

given situation. The students are given 10

minutes to make the dialogue in pairs.

Situation: Mrs. Brown is in Room 306 and

she’d like to check out. Her bill is $560. She

asks the cashier to explain want a charge of $30

is for. The cashier tells Mrs. Brown it is for the

phone calls she made from her room. Mrs.

Brown wants to settle the bill with her credit

card. It’s Master Card. The hotel accepts

Master Card.

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赤峰职业技术学院教案纸

2. The teacher would ask some pairs to act out

their dialogue in front of the class.

3. Give comments and advices to improve the

students’ dialogues.

本节小结

3’

复习巩固

布置作业

5’

本节课主要练习了有checking-out相关的对话，这是对上节课所学习内容的检验。

复习本单元所学习的词、词组对话练习。下节复习课，我们将进行听写测验，已检测同学们的学习情况。

课后评注:

章节及课题 Unit four：checking out—3rd

日期与时数

Oct 14th, 2011 two priods

目的要求

1. The requests for the students are to listening the useful

expressions and dialogue of checking-ou skillfully

2. deal with all the exercise in unit 4.

重点与难点

1. conclue some listening skill when having listening

教学方法

课的类型

comprehension.

Talking and practicing

Listening

30

赤峰职业技术学院教案纸

教具

教学过程

教学内容及师生活动过程

时间分配

组织教学

2’

新课讲解

80’

宣布上课,统计出勤并记录.

Part one:listening in on P26 27

Dialogue one:

1. exchange rate

2. 834

3. sign

4. 4170

5. exchage memo

dialogue two:

1. hotel service

2. service charge

3. deposit

4. invoice

5. Bon voyage

Part two: fill in the missing

information according to dialogue

one and two on P28.

板书内容

记入教学日志

方法与手段

Tape and text book

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赤峰职业技术学院教案纸

Part the following into

english.

1. 我这就为您结算账单。

2. 您的账单总计1500美元。

3. 我用现金付账。

4. 我们不能接受私人支票。

5. 美元兑人民币的兑换率是100：815.

Part four: exercise on P 33

Part five: dictation

本节小结

3’

复习巩固

3’

布置作业

2’

本节课为复习课，讲述的速度稍微快一些。这就要求同学们要对以前所讲的内容达到熟练掌握的程度。

查阅一下汇率的变动对进出口双方经济的影响。

课后评注:

32