实用英语口语——银行柜台英语

实用英语口语——银行柜台英语

1． 问答 DIALOGUE

Clerk: Hello, what can I do for you?（Yes?）

职员：您好，请问您要办理什么业务？

Customer: Please tell me my balance.

顾客：请帮我查询一下帐户余额。职员：您讲慢些好吗？

Clerk: please speak slowly.

Clerk: Please write it down on the paper.

职员：您用纸写下来好吗？

Clerk: Yes, sir（miss）,wait a moment please.

职员：好的，先生（小姐），请稍等。

Clerk: Your balance at the bank is RMB 5,000.

职员：您在本行的帐户余额是人民币5000元。

Customer: My magcard does not work, please take a look.

顾客：我的银行磁卡出现故障了，能帮我看一下吗？

Clerk: No problem, the magcard is locked, show me your passport, I will

help you out.

职员：问题不大，您的银行磁卡被锁住了，请出示护照，输入密码就可以给您解开。

Clerk: The magcard need more magnetism, it is ok now.

职员：您的银行磁卡需要加磁，现在加好了。

Customer: I want to close my account with you.

顾客：我想结束在你们这儿的帐户。

Clerk: Please go to the number 6 counter.

职员：请到6号柜台办理.

Clerk: Please go to the open counter.

职员：请到大厅开放式柜台办理。

Clerk: Please take a seat over there for a moment; our client manager will

help you.

职员：请先在大厅休息一下，马上会有客户经理来帮助您。

Customer: I would like to, thanks.

顾客：好的,谢谢。

2． 存款 DEPOSIT

Clerk: How much cash do you plan to deposit in your account?

职员：您有多少钱要存入呢？

Customer: I want to deposit 300 yuan in my account.

顾客：我想在我的户头上存300元。

Customer: Please tell me the procedure for opening a savings account.

顾客：请告诉我开个储蓄帐户需要什么手续。

Clerk: Please fill in the depositing form, the sum of money，your name,

address and professional unit.

职员：请填张存款单，写明数额、姓名，地址和工作单位。

Clerk: Please fill in your name, the number of the certificate and your

telephone.

职员：请写上您的姓名、证件号码和联系方式。

Clerk: Words and figures differ.

职员：您填写的文字与数字不符。

Clerk: Signatures differ.

职员：您的签名有误。

Clerk: keep your receipt please.

职员：请收好单据.

Clerk: Here is your passbook. Please bring it back when you deposit or

withdraw money any time you like.

职员：这是您的存折，以后存取款时请带来。

Clerk: Keep the passbook (magcard) well and inform us whenever you lose

it.

职员：请保管好存折（银行卡），若遗失请告诉我们。

Customer: Thank you very much..

顾客：非常感谢。

Clerk: Not at all.

职员：不客气。

3． 取款 DRAW

Clerk: yes?

职员：您好.

Customer: excuse me, Can you help me?

顾客：对不起，能帮我个忙吗？

Clerk: it is my pleasure. Please tell me what I can do for you.

职员：很高兴为您效劳，请告诉我能为您做什么。

Customer: I want to withdraw 8000RMB from my deposit account.

顾客：我要从我的帐户支取8000元人民币。

Clerk: Sorry, no sufficient balance, the balance is 6000 RMB.

职员：对不起，您户头中没有足够的余额，只有6000元。

Customer: I want to withdraw5000 RMB.

顾客：取5000 RMB好了。

Customer: I want to draw 10，000-dollar and 30，000 RMB.

顾客：我从卡上取1万美金和3万元人民币。

Clerk: Please show me your passport。

职员：请出示护照。

Clerk: password please.

职员：请输入密码。

Clerk: please sign your name.

职员：请签名。

Clerk: please check carefully.

职员：请清点一下现金.

Customer: Thank you very much.

顾客：非常感谢。

Clerk: Not at all.

职员：不用谢。

4．兑换 EXCHANGE

Customer: Can you change me some money, please?

顾客：能否请你给我兑换一些钱？

Clerk: What kind of currency do you want to change?

职员：要换哪种货币？

Customer: Please change some RMB from my U.S. dollars’ account.

顾客：请帮我把帐户里的美圆兑换一些人民币。

Clerk: Please tell me how much you want to change.

职员：请告诉我你要换多少。

Customer: Please change 3000 RMB.

顾客：我想兑换出3000人民币。

Clerk: Take Cash or deposit in your card (passbook)?

职员：请问您兑换后要取走人民币现金还是存入卡（折）里？

Customer: I'd like to take cash (deposit in the card).

顾客：我想取现金。（我存到卡<折子>里）

Customer: What's the exchange rate today?

顾客：今天的兑换率是多少？

Clerk: If you'll wait a moment, the rates of exchange is about 1:8.

职员：请等一会儿，美圆和人民币的兑换率是1：8左右。

Customer: I'd like to break this 100 RMB. Could you give me some small

notes?

顾客：请把这张100人民币换开，给我一些小票好吗？

Clerk: How would you like it?

职员：你要什么面额的？

Customer: Three 20s, some 10s and 5s , please.

顾客：请给我3张20元和几张10元和5元的。

Customer: Thanks a lot.

顾客：非常感谢。

Clerk: My pleasure.

职员：不用谢。

5．收费 CHARGE

Customer: Excuse me, I forget the password of my card.

顾客：对不起，我忘记卡的密码了

Clerk: Report loss of the magcard please.

职员：请办理挂失手续费。

Clerk: Do you remember the number of the magcard?

职员：您的卡号是多少？

Clerk: Please pay 15 yuan, includes 5 yuan cost and 10 yuan handling

charge.

职员：请支付15元，包含换卡工本费5元，挂失手续费10元。

Customer: Do you charge for remit?

顾客：汇款你们收手续费吗？

Clerk: Yes, we do, 1% of the sum, from 1 yuan to 50 yuan.

职员：是的，我们收手续费，我们按照1%金额收取，最低1元，最高50元）。

Customer: I come for paying my telephone cost.

顾客：我来交电话费。

Clerk: Show me the number of the telephone.

职员：您的电话号码是多少？

Customer: I come for paying my gas cost.

顾客：我要交煤气费。

Customer: I come for paying my electricity cost.

顾客：我要交电费。

Clerk: Please show me your card。

职员：请出示卡片。

支票结算

T: Hello! May I help you?

您好，您有事需要帮忙吗？

C: Yes, I hope so. I need some more cash for my visit in China. May I cash

a traveler's check here?

噢，是这样的。我需要些现金，在中国观光时使用。我能在这儿兑现旅行支票吗？

T: Of course. We'd be happy cash it for you.

当然， 我很乐意为您兑现。

C: I was going to cash it at the hotel, but one of my friends said that

banks always give better exchange rates.

我原本打算在家旅馆兑现， 但我朋友说银行的兑现率通常有点高。