商务英语口语情景对话100篇(前30篇)

--

商务情景对话（共30篇）

Table of contents 目录

1 Faxes传真

2 Telephone Calls电话

3 Making Telephone Appointments电话预约

4 Memos备忘录

5 Business Correspondence商业信函

6 Placing an Order下订单

Office Talk办公室谈话

7 CoWorkers同事

8 Bosses老板

9 Brainstorming集体讨论

10 Commuting乘公交车上下班

11 The Working Lunch工作午餐

Business Trip商务旅行

12 International Business Travel国际商务旅行

13 Dressing for Business商务着装

14 Hotel Situations旅馆情景

15 Negotiating the Subway乘地铁

Client Reception接待客户

16 Receiving Clients接待客户

17 Entertaining Clients招待客户

18 Accommodating Foreign Clients接待国外客户

19 Factory Tours参观工厂

Business Communi zations商务交流

20 Personal Introductions个人介绍

21 Small Talks聊天

22 Defivefing Bad News传达坏消息

23 Polite Questions礼貌提问

24 Farewells道别

Negotiation谈判

--

--

25 Clarifying the Stakes说明利害关系

26 Making Concessions做出让步

27 Discussing the Bottom Line讨论底线

28 Accepting and Confirming接受和确认

29 Hard Bargainers VSSoft Bargainers强硬的对手和温和的对手

Company Organization公司结构

30 CEO执行总裁

1 Faxes传真

Dialogue one

M: Can you have the briefs from the Anderson firms lawyer

on my desk by tomorrow morning. There are quite a few very

time sensitive matters with this case. I'm afraid I can't wait any

longer.

F: Getting those Andersons briefs has been harder than you

can imagine. I have to try to contact their lawyer many times,

but every time I call his secretary says he’s in a meeting or out

of the office or away on business. I am beginning to think he is

trying to avoid me.

M: That's highly possible. He knows if we miss our filing

deadline, we don’t stand a chance to compete against

them for the bid. Try to get a hold of him again. Give him a call

and see if he can fax them first thing.

F: What if I can't speak to him directly?

M: Ask his secretary to fax them. Its the same thing. Have

them faxed over with a copy also faxed to Martin’s office.

--

--

F: How do I find Martin’s fax number? Is he in your

rollerdesk?

M: No, but you can also call their office and ask the

secretary to give you their fax number. I’ll email you their

office number later today.

F: Ok, I'll get on it first thing.

M: Be sure you do, I need those briefs ASAP

Dialogue two

M:Did you put this morning's faxes on my desk?I'm waiting

for some urgent faxes from headquaters,I'm pretty sure they

came in last night.

F:Evething came in the office fax machine last night is all on

your desk,but I noticed that some of faxes came through

pretty blurred,maybe you take a look at them,if the copy is

unreadble,I'll call then and ask them to refax.

M:Yeah,you're going to have to call them and get them to

being refax,these copies are so dark,I can't make out

meaning of the words.

F:What about that one?

M:This one?This one is so light and I can neither read it,how

can I being?

F:You know I think the fax machine is out of toner,I can

change the toner condition,that should solve the problem.

--

--

M:Yes,but this would have to refax it well,and look there's

about 3 pages missing,it looks like the fax machine eight-half

my important faxes,and ones are made throwed are so

blurred or too light and unreadable.

F:I guess the fax machine is out of paper too,don't worry,I'll

have someone look at it this afternoon,and the meantime,I'll

have your documents refaxed to our other fax machine.

2 Telephone Calls电话

Dialogue 1

A:Hello,thank you for calling Bradford and Sons. This is Tracy

speaking,How may I help you?

B:Hello.I would like to speak to your director of human

resources,s,Please.

A:Just a moment.I'll check to see if she is at her I

tell her who is calling?

B:This is Bill Burton from Milford Insurance,I'm calling to

regards to our meeting next Tuesday.

A:Thank you, you please hold for a

moment?I'll check to see if she is available.

B:No problem.

A:I'm sorry,s is away from her has already

left for you like to leave a message for her?

--

--

B:Yes,please have her return my call when she returns to the

's best if she can get in touch with me before 3 pm

today;she can reach me at my office number,635-8799.

A:I'm sorry,I didn't quite catch that,could you please repeat

the number?

B:No problem,my office number is 635-8799,Tell her to ask

for extension 31.

A:I'm sorry,,just to confirm,your name is spelled

B-U-R-T-O-N,is that correct?

B:Yes,and I represent Milford Insurance.

A:I wil make sure s receives your message and

returns your call before 3pm this afernoon.

B:Thank you very much.

Dialogue2

A:Hello,Pasadena Inn,this is Sandy,how may i direct your

call?

B:I'd like to speak to someone about reservations.

A:I can help you with date would you like to

make a reservation for?

B:We'll be arriving May 12th ,but I would like to make

reservations for penthouse.

--

--

A:Oh,I'm sorry sir,I only handle bookings for our standard

person you need to speak with is Tony Parker,he

makes all the arrangements for our executive

unately,he's not here right I take

your name and number and have him get back to you?

B:When do you expect him back in?

A:He'll be out all afternoon,he might not be able to return

your call until tomorrow,Will that be alright?

B:Yes.I name is Sam can contact me

at 660-843-3235.

A:Could you please spell your last name for me?

B:'s D-A-R-C-Y.

A: Darcy,and your phone number is 660-843-3233?

B:That's 3235.

A:Sorry!.I'll have Tony call you first thing tomorrow

morning.

3. Making Telephone Appointments电话预约

Dialogue one

M:Hello,Here Berton speaking,what can I do for you?

F:Hello,Mr Berton,this is Jenny Jenkins of bradford and sons

returning your call,I’m sorry you missed me when you called

--

--

my office this morning,my sacretary said you called

concerning our meeting next Tuesday?

M:Yes Ms Jenkins,thank you for returning my call,I’m glad

to finally get hold of you.

F:I want to let you know I would not be able to make a

meeting next Tuesday,I would be another town that day,is

there any possibility we can move the meeting to Monday?

M:I’m afraid I completely booked on Monday,what it

would be Possible to postpone until you return?

F:Oh,dear,I was carrying on taking care of our meeting

before I leave,but I suppose I can shut off somethings,yes,we

can arrange something,I will back Thursday morning,what

about Thursday afternoon,would that work for you?

M:That should be fine,shall we say about two o’clock?

F:Perfect,I look forward to seeing you at two o’clock next

Thursday afternoon,if you need to change the time,pls feel

free to call me on myself phone.

M:Thanks Burdon,I’ll see you on Thursday.

Dialogue two

F:Hello

M:Hello,is Doras available?

F:This is Doras,who is calling please?

--

--

M:Hi,Doras,this is Mike calling from parker’s dentistry,I’m

calling to confirm your appointment for tomorrow morning at

area with doctor parker.

F:Oh,I almost forgot,thank you for calling to remind

me,actually,I do need to change the time of my appointmentI

have a schedule conflict,and I can’t make it that early.

M:If I put you in that later sport,would that work out?

F:It would have to be after lunch,do you have anything

available about 2 o’clock?

M:Sorry,the only opening we have after lunch is 1:15,but I

might be able to work until at 4:00,would that be a better

time?

F:That’s all right。I think we should make it at 1:15,can you

put me down for that time a lot?

M:No problem,I have your appointment changed to

tomorrow morning to tomorrow afternoon at 1:15

F:Wonderful,thanks very much。

4 Memos备忘录

Dialogue 1

A:I have been waiting here in the conference room for ten

minutes already, what time is the meeting start? where is

anyone anyway?

--

--

B:Didn't you hear about that, our meeting was postponed

until Friday.

A: What? the meeting was postponed? No one told me

anything about it.

B: Did you get the memo?

A: What memo? They havn't any memo this whole week, I

check my inbox every I havn't seen anything.

B: The memo went out 3 days ago. It should have made to

your inbox, but maybe lost in all collectors on your desk.

A: You know how things get pilot about my desk when I'm

busy. I know sometimes I do many please things,but I always

read all the memos go arround, they go directly to my inbox.

Are you sure were send to whole office?

B: It should have got arround to every body, they also post

a copy of the memo in the break room. Don't you ever look at

meassages post on the bulletin board?

A: I'm usually too busy to take a bunch of cofee break by

the watercooler, Anyway, I'm sure the memo never get to my

inbox, I'll have to talk our secretary about it.

B. That's right, You will never know what your missing out of it

if you don't read the memos.

--

--

Dialogue 2

A: Ms. Dorsen, I need to take a dictation for me.

B: Yes, sir;

A: They should go out intra office memorandum to all

employee by this afternoon, are you ready?

B: Yes, sir, Go ahead.

A: Attention all staff:effective immediately, all office

communication are restricted to email correspondance as

official memos, the use of instance message porgram by

employee during work hour are strictly prohibited.

B: Sir, Does this apply to intra office communication only or

relate also restrict external communications?

A: It should apply to all communications. Not only in this

office between employees, but also any outside

communciations.

B: But sir, many employees use instance messaging to

communcate with clients.

A: This were just have to change the communication

methods, I don't want any one use instance messaging in this

office, it waste too much time. Now, please, continue the

memos. Where were we?

B: This apply to internal and external communications.

--

--

A: Yes, any employee who persist using instance messaging,

will first recieve a warning, and placed on prohibition, and the

second sense, the employment will be termination. Any

question regarding this new policy maybe dirctly to the

department of his.

B: Is that all?

A: Yes, please give this memo type out and distribute to all

employees before 4:00 PM.

5 Business Correspondence商业信函

Dialogue one.

A:Did you see the letter I got from Bradform films? They sent

the responds to your phone call last week.

B:If you want to see something about my call last week,

why didn't they sent it to me?

A:I guess it must have contact information, so they sent it

addressed in care of your department head, anyhow,they

wrote to confirm in reading what you discussed about milton

contract.

B:Can I see it first in seconds?

A:Sure, here it is.

B:Dear , bother to your telephone call last Friday,

I'm reading to confirm our meeting on July 21st,as we

discussed, our meeting is to review the contract details.

A:Did they ask you to sent the files beforehand?

B:Let's see, We'll be grateful for the complete to send

--

--

related materials to our office prior to our meeting. It

Hey! Was there anything else was send along with this letter?

A: I don't think so, why do you ask?

B: The letter writes: please find the enclosed copy of our

agenda for your review, I don't see anything else in the

envelope.

A: Maybe they forgot to attach it to the letter. You should

give them another call.

Dialogue 2.

A:Can you help me for a minute?

B:Sure, what I can do for you?

A:I'm try to write a letter to one of our clients, But I just don't

know exactly what to say, I don't even know how to get

started, I know I should write dear Mr. Mrs. or Ms., but the

problem is I don't know the name of contact person.

B:You can just put Dear Sir or Madam, officialese not

personal, you can write to whom may corcerned.

A:OK, So I first thanks them for their business, I can say

something like "we are very grateful for your continue support",

How is that?

B: Good! But also, write off the bed you want to tell them

the reason of your writting, give them more reference.

A: Like "Regarding our new product line, we would like to

anounce a special price discount"

B: Right, do you need them to respond?

A: Yes, the letter would have a survey inside, and they

should complete it and return to our office. How shoud I write

that?

B: You can tell them" Please finding the enclosed customer

service survey, else also, you can say:"Attach a customer

--

--

survey". If you need resource it right away, you can tell them

the urgent by saying " Please return the survey without dely as

soon as possible. Maye it more polite with this as early as

convenience."

B: Great! and what do you think I should close it with?

A: Since you don't know them that well personally, probably

the best way is would be your ? or your sincerely, you can also

say Best Regards. But I don't think it would be proprety

because you don't have the name. And obviously, should

have them.

B: OK, Thanks a lot for your help!

6 Placing an Order下订单

Dialogue 1

A: Our toner cartridges are already out Could you

make an order for a new set?

B: We will need new cartridges for all of the office printers?

That will be a large order, probably about two or three cases.

The office supply store we usually go through might not have

that many in stock.

A: You can double check with the housekeeping

department, but I am pretty sure all of the machines will need

new cartridges. Last time when we made our order to the

supplier, the quantity was also especially high. They are used

to receiving such bulk orders from us . As long as we give them

a heads up a couple days in advance, they can usually fill the

order.

B: OK, I will make a few calls and run our order by

--

--

housekeeping first to make sure. Is there anything else we

need to order while I am at it?

A: I think the only thing is toner. Try to see if they can deliver

it before the end of business day tomorrow. We should really

try to do better about waiting until the last minute to fill orders

that are usually made on a monthly basis. Anyhow, see what

you can do to expedite the order this time.

B: OK, will do.

Dialogue 2

A: May I help you?

B: Yes, I would like to place an order for toner cartridges.

We have a standing agreement with you company, so we will

need the same amount as last time.

A: Let me key in your information into my computer. I will

pull up our records for you . Do you have an order number?

What name is the order listed under ?

B: It should be under Leslie Smith. The number is 184796 A.

A: Yes, Mr. Smith. I have an order for three cases of

cartridges, it that what you would like to refill?

B: Yes.

A: Is there the correct billing address?

--

--

B: No, pls post the bill to 124 Hildrod Lane, Milton County,

98830.

A: I will send you an invoice in the next few days. Your order

should be delivered before the end of the day on Monday.

B: Thank you

7 CoWorkers同事

Dialogue 1

A: I'm realy fed up with Harry! He's the biggest airhead I've

ever met. He always makes careless mistakes, and he's a pain

to work with.

B: You souldn't be so negative. You'll always have some

co-workers that are harder to work with than others. But if you

are negative and start name-calling in the office, it will make a

bad working enviroment for everybody.

A: You only say that because you don't have to work with

him. The people in your department seem to capable and

nice to be around. Take Mary for example. She's smart and

enthusiastic. I've never anyone as cheery as she is.

B: Everybody has their strengths and weaknesses. Even Larry.

He might be a pain to be around, but he's also very good at

staying in budget on projects. Mary, on the other hand,

spends our project money like there's no tomorrow. Also, she's

never willing to stay a little later at the office. She always leave

at 5:00 pm sharp.

--

--

A: Isn't there anyone in the office that is a perfect co-worker?

What about Bob? Everybody loves Bob. Even though he's fresh

out the college and still a bit green, he is a great co-worker.

B: You are right. He's a hard worker, easy to get along with,

honest, and he never steals the credit on projects. The only

thing he's lacking in is experience.

A: Maybe that's why he's so nice!

Dialogue 2

A: Do you get along with your co-workers?

B: I get along pretty well with most of them. It seems there

are always a few rotten apples in the bunch, though. Like

Margaret. I don't know why management hasn't fired her yet.

She's a terrible gossip.

A: Do you think management should fire someone just

because they grossip?

B: It's not only that she gossip, but she also tries to start

problems among other employees by spreading rumors and

telling lies about her co-workers. She's not trustworthy, and in

my opinion, I think she's nuts.

A: So how do you develop good relationships in the office?

B: I think one of the important things is just to be considerate

of your co-workers' feelings and needs. If you are aware of

other people and do your part to make a good working

--

--

enviroment, you should be able to ge along wiht most of the

people you work with.

A: I think you're right. But it does seems that there are

always a few co-workers that are harder to work with than

others.

8 Bosses老板

Dialogue 1

A: How are things at the office lately?

B: Just awful. Two weeks ago, we got a new boss, and I

can't stand him. He is really unreasonable about our workload.

Since he came, I've been so busy I haven't had time to

breathe!

A: That bad, huh? What about his personality? It's a nice

guy at least?

B: I should be so lucky. He not only give us too much work,

but he is also just plain mean about it. He constantly yells at us

or criticizes us. He is always degrading the employees.

A: What a terrible working enviroment! Have you tried to

talk anyone about it? Maybe the boss of your boss?

B: I was going to, but my boss guessed what I was thinking.

He gave me so much work to do this afternoon that I didn't

get around to meeting with the supervisor of our department.

A: It must be terrible. Why don't you just quit?

--

--

B: If it wasn't for the money, I would quit in a heartbeat. But

the probelm is, I can't support myself if I don't work.

A: Yeah. But a boss like that? To deal with him everyday,

you should get a raise!

Dialogue 2

A: Do you get along with your boss?

B: Actually I do. She is really understanding and reasonalbe

most of the time. There was only one time I didn't really agree

with her.

A: When was that?

B: Once she fired one of my co-workers for drinking on the

job. I felt bad for him, because it is so hard to find a job these

days, and he has a family to support.

A: Well, he souldn't have been drinking on duty. It's your

boss' responsibilty to make sure employees are safe, and also

doing their jobs.

B: You are right. She was being a good boss when she fired

him, But I just felt sorry for him, that's all.

A: Did this incident with your co-worker affect your

relationship with your boss?

B: Not really. All of us at the office respect our boss a lot.

--

--

A: You are lucky you can get along so well with your boss. It

makes a big difference in how much you enjoy your job.

B: No kidding. If you don't like your boss or co-workers, they

can make your life miserable.

9 Brainstorming集体讨论

Dialogue 1

A: Have you thought up any good ideas for our business

proposal?

B: I haven't come up with anything good yet. Somehow my

brain isn't functioning today.

A: Maybe you should take a break, you've been sitting at

your computer for three hours trying to put something together.

No wonder your mind isn't very sharp now.

B: I came up with a few different thoughts on the proposal,

but now I've completely run out of ideas.

A: Maybe we can shelve the proposal for a while while you

brainstorm.

B: We could do that, but I hate to put everything on hold.

A: You're right, it's no good to have things up in the air for

too long.

--

--

Dialogue 2

A: We've got to come up with a way to solve this problem!

No one is getting all their work done during the work day. We

need to do some brainstorming to come up with a

time-management solution for our office.

B: Well, what do you suggest? It's not that we are all wasting

a lot of time. Fact is, we're understaffed. People just have too

much to do.

A: So you think we should hire some new people? That is

one possible solution. What else could be the problem?

B: Maybe we do have some problems with

time-management. If people were always on time to work,

they might get more done in the morning before lunch.

A: That's true. Also, maybe we could shorten the lunch

break from one hour to forty five minutes. That would add a

little time to everyone's day.

B: Fifteen minutes would be good, but I wonder if it would

make a big impact on the employees' output. I still think it's a

problem with too much workload.

A: We ended up right where we started. Maybe it is time to

look for some temp workers to help with a few projects. That

would lighten everyone's load.

10 Commuting乘公交车上下班

Dialogue 1

--

--

A: Where's Bill? The ambassador[ ?m'b?s?d? ] is already

here. The meeting is set to start at 9 am.

B: He's late again. Traffic is probably holding him up. You

know, he commutes from the suburbs. It's not easy commuting

every day. We should cut him some slack.

A: Even though the trafic is bumper-to-bumper out there, I

don't think it's heavy traffic that makes Bill late. He takes the

train, remember?

B: Oh, that's right. Well, the train shouldn't be late. That

means there is only Bill must have overslept.

A: Well, to be fare, since he's coming all the way from

Lancaster, he's got to get up much earlier than the rest of us.

He must get start on his commute about 6:30, no telling what

time he actually gets up.

B: That's right, because he's got to get to the train station

from his house, then take the blue line into the city, then switch

trains to the red line. In all, the trip's got to take more than 2

hours.

A: Why doesn't he just drive to work?

B: It's too difficult to park your car in the city. Also, the traffic

coming in from the suburbs is a nightmare.

Dialogue 2

A: I can't wait until my car is repaired. The commuting with

public transportation is killing me.

--

--

B: It can't be that bad.

A: But it is! Take this morning for example. The subway was

so packed this morning, I got totally squished by about a

hundred busy commuters on the way to work.

B: At least the subway is better than the bus. It's faster for

one thing. And usually less crowded. But the drawback is that

the subway is more expensive than the bus. It adds up over

time, if you take it every day.

A: That's true. The bus is even worse. Just thinking about

taking the bus every day makes me tired! Hey, how do you

get to work every day?

B: I ride my bike. I don't live too far away, so it's pretty

convenient. it's only about a ten minute bike ride from my

house to the office.

A: I'll bet it's good exercise, a good way to keep fit.

B: Yes, not only a good way to keep in shape, but a good

way to relieve stress as well. While you're stressed out by your

commute, I'm releasing all the stress of the day with mine.

11 The Working Lunch工作午餐

Dialogue 1

A: Excuse me, Don? I hate to bother you, but I need your help

on something. Do you have time to brief me on the Martin

account today?

--

--

B: Oh, that's right. You are supposed to deliver a brief on that

account tomorrow. I know there are some things I need to

share with you about that. But, gosh, I don' Things are

really busy for me today, the only time I can manage to

squeeze out might be over

A: I hate to make you work through your lunch break with how

busy

B: It' I've already had several days in a row working

A: How We can make it a working lunch this

afternoon, and I'll order some Chinese food for delivery. It'll be

my treat.

B: You don't have to

A: I insist. I really appreciate you taking time to work with me in.

What is your favorite fast food? I'll cater to your taste.

B: Actually I do Let's make it a date for Chop

Suey and the Martin account at about 12:30. Does that sound

good?

A: Great. I'll bring the food.

Dialogue 2

A: For our lunch meeting with the investors, do we have to

make a reservation at the restaurant or do we just show up?

--

--

B: Usually for lunch, we don't have to reserve a table, they

should allow walk-ins. But to be on the safe side, I'll order a

table for half-past twelve. Will that suit your schedule?

A: I've arranged to meet them at the restaurant at twelve.

Can you make the reservation a little earlier? If we start earlier,

it will give us more time for a longer lunch.

B: Are you planning on treating the investors to a full-course

meal?

A: Yes, we'll start with appetizers, follow with a soup and salad

course, then main dishes of prime rib or cordon bleu chicken,

and finish up with a delicious rich dessert of some sort.

B: That'll be pretty heavy for a mid-day meal, don't you think?

A: As along as we stay away from anything alcoholic, we

should be okay.

B: With your prime rib and chicken choices, you'd better hope

nobody's vegetarian.

A: We can make some special arrangement if we need to.

After all, it's the company who is footing the bill.

12 International Business Travel

Dialogue 1

--

--

A: I hear you're being sent to Madrid for the annual

conference. Is that right?

B: Yes, it would be my first trip overseas. Actually, it's going to

be my first time leaving the country.

A: Are you serious? You haven't even been anywhere on

vacation?

B: No, I have never vacationed anywhere exotic. But even if I

don't get a chance to travel on my personal time, at least I

can travel on company time!

A: Well, being able to go to the conference sounds like such a

great opportunity. Have you applied at the embassy for a visa

yet?

B: Yes, it wasn't too hard to get. All I had to do was fill out the

paperwork and pay the application fee.

A: You leave next Tuesday, right? What time is your flight?

B: My flight departs at 7 am. I have everything except for my

luggage ready.

A: If your flight is leaving so early, I can take you to the airport

and see you off. I'll still be able to make it into the office by 9.

B: That would be great! Thanks a lot!

Dialogue 2

--

--

A: How were things in the Tokyo branch when you were there?

B: Good! They have expanded and are doing better than

they were last quarter. It's nice to see some improvement for a

change.

A: Do you see the trend continuing over the next few months?

B: Yes, especially with so many of our executives going back

and forth from here to Japan. The only problem is, they may

have trouble when they go to open up business here.

A: Why would you say that?

B: They aren't too familiar with doing business outside of Japan.

There are a lot of cultural differences to account for.

A: I'll say! Sometimes they just do things really differently. But

one thing I can say, they are really hospitable.

B: Have you ever been to Japan?

A: Sure! I just got back yesterday. I'm still suffering from jet lag.

13 Dressing for Business 商务着装

Dialogue 1

Did you see the way that Brian came to work yesterday? Ever

since he came back from that conference in Silicon Valley,

he's been coming to work dressed in jeans and sweatshirts. It's

--

--

like he's decided to make himself at home in his office. I don't

know how long it'll take before the management talks to him

about it.

He was really influenced by the way they do things on the

west coast. I guess the working atmosphere is a lot more

relaxed and casual in California. It comes from the information

technology industry.. there isn't such a large division between

home and office, so people want to work in the clothes they

feel more relaxed in.

Maybe so, but it seems kind of strange, which the rest of us in

white shirts, dark suites, and ties.

It's not as bad We are allowed to wear more casual

jackets and trousers. Besides, didn't you hear what Brian found

on his desk this morning?

What's that?

Management decided to give him four brand new white shirts.

That's their way of telling him that his new style of dressing

down is not quite acceptable.

Dialogue 2

Even if our company didn't have a dress code, I still think

people would wear formal clothing to work.

I wouldn't be People want to wear what they feel

most cofortalbe in.

--

--

Maybe that's ture for some positions, but I think the marketing

and sales staff would definitely not agree. They dress for

success? You can't go out on a sales cal if you are dressed in

jeans. It's just not respectful to you client.

I think what you wear is so overrated. I would rather have a

down-to-earth, honest and solid sales person than a painted,

patent leaather, designer suite salesman.

It's not as simple as that. People judge you by your

appearance, whether you like it or not. So dressing

professional is being prefessional. The image that you portray

to others is so important in business. It's your imag and how

others perecive you that makes the difference between

landing or lossing a sale.

Maybe you're right, but I'll take my sneakers and jeans any

day!

14 Hotel Situations旅馆情景

Dialogue 1

F:Hello,welcome to prise star may I do for you?

M:Hi,yes,I have a secretary called and booked

a room a couple of weeks ago,the reservation should be for a

double bed,none smoking room.

F:And what name of reservation made under?

--

--

M:It should be under Steve Jhonson

F:Mmm,let me see,it seems there is no Jhonson listed a room

for tonight,is there any other name that you reservation list

under？

M:No,here is the confirmation number,would that help?It is

898007,I had the room booked with visa cold card.

F:Ah,yes,here it is,you have a standard double room,non

smoking on the 3rd floor,I just need to see some anditification

and the credit card you booked the room with if you don’t

mind.

M:Sure,here it it be posible to check out and pay the

bill in the morning,also,what time is brack served?

F:There is a continent for breakfast from 6:00am to 10:00am,is

in the larby.

Also you can pay your bill in the morning,but we require a 20%

depart it of front,but I can just keep a record of your credit on

,I’ve got you on set up if you could just sign here,and in

a show here,here is your room key,anything else I can do for

you?

M:Yes,could you call me a taxi please?

Dialogue 2

M:Excuse me,can you help me?I’d like to change my room if

possible,I couldn’t sleep at all last night,the pepole in the

--

--

room next mine were making a lot of noise,also if all the

possible,I’d like the room doesn’t look at the street,between

the noisy neighbor and high away outside,I didn’t sleep but

wake.

F:I am so sorry to hear that sir,let me check and see what is

available,what room,what room are you in now?

M:I’m on the 6th floor,room 698,I’v have many problems

with that room,just this morning, I called someone up to 5th to

assure the bathroom,it didn’t work,and it still doesn’t work.

F:Oh,dear, well,it looks likely we have a few room for

available,can I put you into a room on 17th floor?it has a

backhole and it doesn’t face the high way.

M:Ok,that would be very nice!What do I need to do for

transfer?

F:Let me check you out of your old room,you have to sign

here,and acknowledge these changes and also the charges

for your previous room.

Then I can hold you up to room 1780.

M:Mmm,I don’t think the charges are right,can you explain

them please?

15 Negotiating the Subway乘地铁

--

--

Dialogue 1

A: It's my first visit to Prague, I'll be here for three days for a

conference, then I have a day on my own to do some

sightseeing before I head back home. What do you suggest I

see when I'm here?

B: There are many interesting places you should be sure to see.

One problem is transportation, however. Because the city is

very old, the roads are narrow and congested. If you only

have three or four days to visit, you don't want to spend them

waiting in traffic in a cab. I suggest you take the subway.

A: The subway? But is there a subway station next to my hotel?

I have to go between the conference center and the hotel

several times

B: No worries, there's a subway station at the conference

center itself, and a shuttle from your hotel to the conference

center that takes only 5 minutes. When you do your personal

sightseeing, you can first take the shuttle to the conference

center, then hop on the metro.

A: Is it expensive to ride on the underground?

B: You can get a daily pass that will allow you to travel

unlimited for the whole day for about 6 dollars. Otherwise, you

can pay by trip, which is about 50 cents to 2 dollars each trip,

depending on how far you go.

A: Is it easy to get lost?

--

--

B: No, no... .it's very hard to get lost. There are two lines, one

that goes in a circle, the other that is straight. If you get lost,

there are always subway attendants that can help you find

your way.

Dialogue 2

A: Excuse me, can you help me figure out how to get to the

Wudaokou subway station from here?

B: first you're going to have to buy a ticket to ride on

the subway. The Wudaokou station is on the lightrail, so you'll

have to transfer. Be sure you buy a combination ticket for the

regular subway and the lightrail. It should cost you 5 yuan.

A: An after I buy the ticket, where should I go?

B: You can take the red line train from here, but you'll have to

transfer to the blue line at Fuxingmen transfer station. After you

transfer, take the blue line that is heading north towards

Fuchengmen.

A: so I transfer from red to blue, then how long do I ride the

blue?

B: You'll take the blue line until you reach Xizhimen. That's a big

station, so there will likely be a lot of people getting off at that

stop. You can transfer to the lightrail there, you'll have to exit

the subway and present the unused portion of your

combination ticket to the ticketmaster, they'll give you a new

ticket to use on the lightrail system.

--

--

A: It sounds so complicated!

B: No, not the really, don't worry about it, like I said there'll be a

lot of people there doing the same thing that you are doing,

so just follow the crowd, There's only one direction to go, so

you won't get on the wrong train. Head north on the Yellow

line, and you'll see Wudaokou in just a couple of stops.

A: Thanks!

16 Receiving clients 接待客人

Dialogue one

F:How can I help you?

M:Yes,I am Jims mirson from edson associate.I’d like to see Mr

Smith.

F:Do you have an appointment?

M:Yes,he knows I am meeting is at 7 o’clock.

F:I wondering if Mr Smith forgot your meeting,I am afraid he

left this office this morning and he is not expected back until

after me find out if he made an arrangement for

someone else to meet with you in his place,will you please

have a seat?

M: sure.

--

--

F:Yeah,Mr Mirson,I just checked with their office manager Ms

Terry,she said Mr Smith briefed her on your project,she is just

finishing up our meeting now,she should be meet you

you like me to show you around for your waiting?

M:That would be very nice,thank you!

F:Right this way Mr Mirson,we can start with our front

office,when Ms Terry

is ready,you may takel at the front 6th floor,there is a

conference room already prepared.

Dialogue 2

F:Good afternoon,what can I do for you today?

M:Yes,I was wondering if I could speak to anyone about

establish with your company.

F:Do you have any appointment with any of our financial

advisers?

M:I was aware I need to make an appointment.

F:Oh,it is no problem,I can see if anyone is available now to

meet with you please wait just a moment?Go head

and have a yourself comfortable.

M:Thank you!

F:Thanks for waiting!i just talk our crul,it is a busy time for us right

--

--

now,but if you don’t mind waiting about 10 minutes,I can

arrange for you to talk with Susan,she can help to answer the

question you have about investment gones,here,take this

number and will let you know when is the time,when your

number is called,Susan would be ready to see you.

M:Where is her office?

F:It is on the 3rd floor,take the adfee at front,and when you

get the it is the first door on the right.

M:Thank you,I am sure I shouldn’t have any problem of

finding it!

17 Entertaining Clients招待客户

Dialogue 1

A: Mr. Bryant? Hi, I’m Mike from Florence Incorporated. I’ll

glad you

made it okay. How was your flight?

B: It was pretty bumpy, also a bit long, all together about 5

hours.

A: That is a long flight. You had a layover too, is that right? You

must be tired.

B: Actually I feel quite rested. I was able to sleep on the plane.

--

--

A: Good! Here, let me help you with your bag. Is it your first

time to Seattle? I’d be happy to take you around this city

and show you the sights tonight if you’re up to it.

B: That will be very nice. You're too kind.

A: I’ve already made a hotel reservation for you, let's go to

the hotel first and drop off your things. Then, I’d like to have a

drink so that we can get better acquainted. I’ve booked a

table at an exclusive restaurant downtown. Afterwards, I’ve

made arrangements to take you to see the city light.

Seattle’s nightlife can be really quite exciting. How does that

schedule sound to you?

B: Sounds great. Thank you for your hospitality.

Dialogue 2

A: Tom Jones from Lockwood will be coming in this afternoon.

You’ll be going along with the driver to pick him up at the

airport when his plane comes in from Prague. Remember, he is

one of our most important clients. I want you to give him the

red-carpet treatment.

B: Do you want me to drop him off at the hotel, or do I have to

keep him amused this evening as well?

A: What do you think? I want you to treat him like a king. Take

him to one of the fancy restaurants downtown. Afterwards,

you can follow up with a show.

--

--

B: How much is my entertainment budget then?

A: Just not exceed $800 tonight.

B: Don’t worry. I’ll give him the VIP treatment. Jeeze, I really

don’t enjoy myself when I’m entertaining clients.

A: Well, it’s your job, isn’t it? Try to have a more positive

attitude, it’s not as bad as you make it out to be. Hey, while

you’re at it, why don’t you invite him to play golf this

Saturday as well?

B: No problem. Anything to keep management happy.

18 Accommodating Foreign Clients接待国外客户

Dialogue 1

F:Hello,Mr Henson,welcome to Beijing! Is this your first time to

visit china?

M:Oh no,I’v already made several trips to Guangzhou,this is

my first trip to Beijing is a lot larger than I expected it

would be.

F:Yes,Beijing has been broken over the last few years,there are

a lot of improvement changing be made for Olympic,what

would you like to see when are you here?

M:I hope to have time to visit great wall when I am here,I

always want to go there,I think it would be a real shame by

came all the way in Beijing and didn’t make out the wall,do

you think I have a chance to see it?

--

--

F:I can pretty sure it can be arranged,the wall is a short

distance from the city,but we could make arrangements for

driver to take us out to visit the great wall during when our

afternoon breaks,I also recommend you to visit Tian’an Men

Square and city while you add it!

M:Yes,that would be nice,would I have a tour guide to tour

completely visit these places?

F:Don’t worry,I would be able to go along with you,over the

next few days,if you have any questions or problems,I will be

right here to help you out,I can be a translator and tour guide.

M:Thank you very much.

F:My pleasure,I hope your visit to Beijing is very enjoyable!

Dialogue 2

F:Mr Henson,would you abject to Wangfu translating for us? I

am afraid my English is very poor,it will be a bad job explaining

my meaning to you!

M:That would be fine,don’t worry,your English is much better

than my Chinese,so what do we have plan for tonight?

F:If you don’t mind,we’d like to invite you to dinner,would

you prefer to have westen fast food or Chinese food?

M:That is very kind of you,Chinese food would be all right,I’ll

be a little breath tonight,and my try on here.

--

--

F:Do you like Chinese food Mr Henson?

M:Yes I do,very much,I just wish I knew hot order what I like,for

a life of me,I can’t remember any of the names.

F:Yes,I find it is difficult to remember the name of things in

another you ever tried peaking durk?

M:I can’t say I have eaten it before,I heared of it of

course,it’s quite famouse now,isn’t it?

F:Would you like to try tonight?

M:Certainly!

F:Perfect,can you use chopsticks?

M:Well,let’s see,how is this?am I doing this right?

F:Let me show you,this is have a works,the chopsticks become

extension of your fingers,just hold them like this,and grape the

food by painting the two chopsticks together with your hand!

19 Factory Tours参观工厂

Dialogue 1

A: We'd like to welcome everyone to the Michelson Tools

factory site, and thank everyone for being here today. My

name is Paul Shafer, I'll be showing you around today. Please

--

--

feel free to ask questions at any point during our tour, I'll be

happy to answer questions for you.

B: Is it really necessary to wear all this protective gear?

A: That's an excellent question. I'll bet your wondering why we

ask you to wear hard hats and safety goggles while you're in

the plant. The reason is simple, we care about your safety and

we want to ensure there are no injuries today. As you will see,

to maintain a high level safety, we also require all of our staff

to wear similar protective gear.

B: How long will the tour take?

A: It should take about twenty minutes to go through the main

plant, and maybe another ten to take a look at the laboratory.

All together our tour should last about half an hour.

B:

A: Well, if you don't have any questions, shall we get started? If

you'll follow me, first I'll take you to the site of our

Dialogue 2

A: Here in the main plant is where most of the action takes

place. We produce and package more than five hundred

thousand units per year on if you do the

math on it, that breaks down to about one unit every minute.

B: How many employees do you have working in this area?

--

--

What percentage of your employees are on the ground floor?

A: We have about 40 employees on the ground floor, which is

about 20% of the total staff. Ground floor employees include

production line workers, maintenance staff, and quality

control managers.

B: What all do your quality control people oversee?

A: They are responsible for ensuring the continuity of quality for

the products that come out of our plant and they also work

together with the system engineers to keep the machines

running smoothly. Here, let's move on to the I'd

like to show you what it looks like in one of our test cubicles

20 Personal Introductions个人介绍

Dialogue 1

A: Hi, Mike, do you have a minute? I'd like to introduce you to

a good friend of mine. This is Camilla Peters, she is probably

one of the foremost plastic surgeons on the West Coast these

days, she's not only fabulous with a knife, but she's also my

business partner and one of my nearest and dearest friends.

B: Ms. Peters, I'm enchanted. How do you do?

A: Camilla, this is Michael Boardman. He's the managing

director of the Los Angeles Women's Health Clinic. A busy and

energetic man, but he always manages to make enough time

out of his busy schedule to beat me once in a while on the golf

course.

--

--

C: Mr. Boardman, I'm pleased to meet you. It is true what Clark

said?

B: Don't believe everything you hear from this guy. I hardly

ever manage to beat him.

C: Please tell me more about what you do.

B: I'll be happy to.

Dialogue 2

A: Ms. Gordon, I am pleased to present Algor Tang from

London. Mr. Tang is one of our foremost clients and will be

visiting our factory this afternoon.

B: Mr. Tang, how do I am very pleased to meet you.

A: Mr. Tang, I would like to introduce you to Julia Gordon, our

director in charge of the marketing and distribution. She will be

able to accompany you today on your tour of the factory site.

If you have any questions about anything you see, or you

have any special requirements and needs, she can help to

accommodate you.

C: Thank you, Ms. Gordon.

B: Please, call me Julia

21 Small Talks聊天

--

--

Dialogue 1

A: Hi, there, I'm steve Saunders. What's your name?

B: I'm Paul Whitney. Isn't this convention great?

A：Yes, it is, better than I expected it would be. The presenters

have been first rate. Is this the first conference you've been to?

B: No, I've been coming for the last three years. Each year

keeps getting better. Where are you from?

A: I'm from Long Island, New York. What about yourself?

B: I'm from the other side of coast, Los Angeles.

A: Wow, I really he weather there is much

better than the east coast.

B: Have you been to California?

A: Just once. Quite a few years ago we took the kids to

Disneyland on our vacation. They had a blast.

B: How many kids do you have?

A: Two, a boy and a girl. They are already grown now.

B: Well, California has changed over the last little while. You

should come back out sometime.

Dialogue 2

--

--

A: Can I get you something to drink?

B: No, that's ok, I already have a coke. Why don't you have a

seat? You look like you've been on your feet all day.

A: I guess I could take a break. So, how do you like Denver?

B: It's great! The mountains here are beautiful, and the skiing is

spectacular. Have you been here for a long time?

A: About

B: What do you do for a living?

A: I manage one of the ski lodges. It's a great job, I can spend

a lot of my time outdoors, and I also get to ski for free all

season.

B: Wow, talk about job perks! That's great. I would like to do

something exciting like that. But I am only an accountant. Not

too much excitement there, huh?

A: That's okay. If it weren't for you accountants, nobody would

have the money to go skiing!

22 Defivefing Bad News传达坏消息

Dialogue 1

A: Bob, can I talk to you for a minute? There have been some

developments for the Stewart case that I really need to talk to

--

--

you about.

B: Yeah, what's the matter now? We've had so much trouble

with this case already. Don't tell me there's more bad news.

A: Well, I'm afraid there is. I have some bad news for you about

the results of the here won't be any results.

B: What? What does that mean? Why won't there be any

results?

A: I hate to tell you this, but it seems that every shred of

evidence that would help us to convict were destroyed in a

laboratory fire. There's nothing left. I'm

B: Oh, no, you can't be serious. I never expect anything like this

would happened. What are we going to do?

A: There's nothing that can be done. Everything is gone. I wish I

could tell you differently, but what has happened has

happened. We will just have to figure out a way to move on.

Dialogue 2

A: I got an email from our supplier yesterday about this

quarter' It doesn't look so good. Here, take a look.

B: "Dear Mr. Hardy, I am sorry to inform you that your shipment

will be delayed. Due to circumstances beyond our control, our

warehouse has been temporarily closed. There has been a

problem with fire hazard violations in our industry and

government officials have closed several warehouses without

warning." Wow, that's bummer.

--

--

A: So that means that we'll be late in getting

B: Did they say how long we have to wait until the order is filled?

A:

B: "We deeply regret any inconvenience this has caused you.

We apologize for this unexpected delay in the shipment of

your order. We can assure you that this will not happen again.

We expect normal shipment service to resume soon. Please let

me know if there is anything I can do to help in the meantime.

Sincerely." Looks like they don't have a date for us when the

order can be filled.

A: They say "soon", but who knows how soon "soon" will be.

23 Polite Questions礼貌提问

Dialogue 1

A: Hello! You have reached the offices of Maddox and

McKnight, can I help you?

B: Yes, my name is Max Richards. May I please speak to

George Nelson? I have already called several times. It seems I

always catch him out of the office.

A: Oh, I'm sorry. Mr. Nelson is away at the moment. I'm sorry

that you keep missing him while he is out of the office. Would

you like to leave a message?

B: I'm sorry, I didn't hear you clearly. Could you repeat that

--

--

please?

A: Certainly. Mr. Nelson can not take your call at the moment

because he is away. He stepped out of the office for the

whole afternoon and is not expected back until tomorrow

morning. His schedule is very unpredictable at times, so the

best way to reach him is to first make an appointment by

email or text messaging.

B: Can I leave a message for him please?

A: Of course, can you leave your name and number? I'm sure

Mr. Nelson will return your call as soon as he is able.

B: My name is Max Richards, my phone number is 898-3423.

Could you ask him to call me back as soon as he gets back,

please? I have a rather timely matter to discuss with him.

A: Can you tell me what it's about? I can make a note of it, so

Mr. Nelson is aware and prepared when he returns your call.

B: Yes, please let him know I would like to discuss the Girard

case with him.

Dialogue 2

A: Would you like to have something to drink?

B: Yes, please, that would be very nice. Do you have any hot

coffee?

A: I'm sorry, we don't have any coffee. Would tea to be all

--

--

right?

B: Yes, that would be fine.

A: Is there anything else that I can offer for you? Would you like

some light refreshments?

B: No, no, no.... Actually, I'll just have some tea if that is not too

much trouble. I had a very late and very large lunch, so I don't

expect to eat anything else for the remainder of the day.

A: I know you're probably off your jet lag, but I'm wondering

what time we should set for our budget review. What time are

you available tomorrow for our meeting?

B: Don't worry about me. I'll try to hit the sack a little early

tonight and I'll be fine by the time tomorrow comes. I have a

meeting early on, and I should be available at 11 o'clock.

24 Farewells道别

Dialogue 1

A: .....and that concludes our tour. We'd like to thank you for

coming, and we hope you enjoyed your time with us today.

Do you have any questions about the things we shared with

you during our factory tour?

B: No, your explanation was quite thorough, we pretty much

saw all that we came to see. Thank you for spending the

afternoon with us.

--

--

A: It was our pleasure! Well, if you don't have any questions

now, but think of something later, please don't hesitate to

email us. Here, let me leave you with my card.

B: Thanks! We'll be sure to keep in touch.

A: Great! So from here are you headed back to you hotel?

Can I call you a cab to take you back?

B: No, that won't be necessary. We've got a rental car. We've

already checked out of the hotel because we are planning to

catch an early flight out.

Dialogue 2

A: Thanks for seeing me off at the airport. I really appreciate it.

B: No problem, it's my pleasure. I am glad you had a chance

to visit our headquarters, and hope you can come back soon.

A: We should be back in about three months. We'll have

another corporate meeting next quarter. Will you be in the

area at that time?

B: I Remember to let me know when your flight is

coming in when you come. I'll come and pick you up at the

airport.

A: You're too kind!

B: Here we are at the terminal, what airline are you flying with?

--